Shipping:
• Shipping Time: Orders are usually processed and shipped within 48 hours. Please note that personalized items may take longer. If your order has both personalized and non-personalized items, your order will be split, and the non-personalized items will be delivered beforehand.
• Shipping Charges: We offer free shipping on Prepaid orders. For international orders, shipping charges apply.
• Tracking: Once your order is shipped, you will receive tracking details via WhatsApp, email, and SMS. If you have ordered both personalized and non-personalized items, your order might arrive in parts.
Returns, Refunds & Exchanges
We believe in a transparent shopping experience. Please read this policy before placing your order.
7-day return window
All unused and unworn items are eligible for return within 7 days of delivery, in original condition with packaging intact.
↩ Returns (change of mind)
A handling fee of ₹99–₹199 will be deducted. Original shipping charges are non-refundable.
⇄ Exchanges
Exchanges are available subject to stock availability. To & fro shipping charges apply for preference-based exchanges. Exchange is processed after the original item is received and inspected.
✓ Free returns & exchanges
No charges apply if we are at fault. Covered cases:
Wrong item delivered
Damaged on arrival
Manufacturing defect
⏺ Unboxing video required
A clear, uninterrupted unboxing video (without cuts) is mandatory for all return or exchange requests. Requests without valid proof may not be accepted.
✕ Non-returnable items
Personalized / customized jewellery
Used or worn items
Color variations due to screen/lighting
₹ Refunds
Refunds are processed within 3–5 working days after quality inspection, to the original payment method.
⚑Policy integrity
Repeated or suspicious return activity may result in restrictions on future orders.
Every product undergoes strict quality checks before dispatch. You may request product images or videos prior to shipping for added confidence.
Important Information
• Missing Items: If any item is missing in your return order, we may deduct the full MRP of the missing product from your refund.
• Non-Serviceable Areas: In rare cases where certain pin codes are not serviceable for reverse shipping, we may request you to return the product via India Post and reimburse reasonable shipping costs (up to ₹70).
• Empty Parcel Claims: If you receive an empty parcel, please contact customer support within 48 hours. A 360-degree unpacking video will be required to process your request.
Return & Refund policy
Return & Refund Policy – Tanyam Jewellers
At Tanyam Jewellers, we do not offer returns or refunds once the product is delivered, unless:
The product received is damaged during transit.
The wrong product was delivered.
If any such issue occurs, customers must contact us within 24 hours of delivery with unboxing video proof.
We do not accept returns or refunds for reasons like personal dislike after delivery, or on imitation stones/jewels.
For assistance, please contact us at:
👉 In eligible cases, refunds (if applicable) will be processed to the original payment method within 5–7 working days.
📩 Email: [ tanyamjwellers@gmail.com ]
📞 Phone: [ 9569521686 whatsapp only ]
📍 Address: [ Dostpur road motigarpur sultanpur 228132 ]