At Tanyam Jewellers, we are committed to delivering quality jewellery with complete transparency. Please read this policy carefully before placing your order.

Order Processing

• Orders are usually processed and shipped within 48 hours of placing the order.

• In the rare case a product is out of stock, our team will inform you and you can choose either a similar product or a full refund.

• Personalized items may take slightly longer. If your order has both personalized and non-personalized items, it will be split — non-personalized items will be delivered first.

Shipping

• Free shipping on all prepaid orders within India.

• We currently do not accept international orders. For international delivery requests, please contact us on WhatsApp before placing your order.

• Once shipped, tracking details will be sent via WhatsApp, email, and SMS.

• If a parcel is undelivered due to an incorrect address or non-acceptance by the customer, re-shipping charges will be borne by the customer.

Returns & Exchanges

1. Change of Mind (Don't like the product)

• We offer exchange only — returns/refunds are not applicable for change of mind.

• Exchange must be requested within 48 hours of delivery.

• A handling fee of ₹99–₹199 applies, along with to-and-fro shipping charges, payable by the customer.

• The product, along with everything that came in the parcel, must be returned exactly as received — unused, unworn, with original packaging intact.

• A clear, uninterrupted video while packing the item for return is mandatory.

• Once the item is received and inspected at our warehouse, the exchange will be processed.

2. Damaged, Wrong Item, or Manufacturing Defect

• We offer a free return or exchange if the fault is ours, in cases such as:

  • Wrong item delivered

  • Item damaged on arrival

  • Manufacturing defect

• Must be reported within 24–48 hours of delivery, along with a clear, uninterrupted unboxing video. Requests without valid video proof will not be accepted.

3. Return Process

• Contact us via WhatsApp/email to raise a return or exchange request.

• Self-ship the product to our address (given below), packed securely.

• Record a clear video while packing the item.

• Once received and inspected at our warehouse, we will process your exchange/refund.

• Return shipping charges are to be borne by the customer (except in case of our fault).

4. Non-Returnable Items

• Personalized or customized jewellery

• Used or worn items

• Color variation due to screen or lighting differences

• Rakhi and other festival/seasonal items — no return or exchange applicable under any circumstance, including change of mind.

5. Refunds

• Applicable only in eligible cases (damaged/wrong item/defect).

• Refunds are processed within 3–5 working days after quality inspection, to the original payment method.

Important Information

• Missing Items: If any item is missing from a returned parcel, the full MRP of the missing item will be deducted from your refund/exchange value.

• Non-Serviceable Areas: If your pin code is not serviceable for reverse pickup, you may need to ship the item via India Post; we will reimburse reasonable shipping costs up to ₹70.

• Empty Parcel Claims: If you receive an empty parcel, contact us within 48 hours with a 360-degree unpacking video for the claim to be processed.

• Force Majeure: We are not liable for delays caused by natural disasters, strikes, lockdowns, courier disruptions, or other circumstances beyond our control.

• Every product undergoes a quality check before dispatch. You may request product photos/videos before shipping for extra confidence.

• Repeated or suspicious return/exchange activity may result in restrictions on future orders.

Contact & Returns Address

📩 Email: tanyamjewellers@gmail.com
📞 Phone (WhatsApp only): 9569521686
📍 Address: Dostpur Road, Motigarpur, Sultanpur – 228132
GST No.: 09NZZPS7801C1ZF